The crew was good, was particularly terrific. They ended their first job early and he called to let us know they had been available if we wanted to begin early. Elevator was not available yet, but they came and ready everything for loading and if finished, the elevator was ours. Careful with things and quite gracious on putting everything where we desired (and moving items as we changed our minds). ONLY complaint/suggestion is that furniture should always be encouraged (not slipped ) when going. Was not really an issue, but sounds like a much better practice.
I didn't use them to move - I just spent an hour trying to get through to someone so I could get a quote. All I have to say is - if you can't have a live human being to answer your phone during business hours, you don't have the kind of resources, infrastructure or customer service that I require. Lame!!