I didn't use them to move - I just spent an hour trying to get through to someone so I could get a quote. All I have to say is - if you can't have a live human being to answer your phone during business hours, you don't have the kind of resources, infrastructure or customer service that I require. Lame!!
Fred carried all my belongings today in their own truck. They showed a bit earlier than scheduled (which was great so far as I am concerned) and they got everything out of 1 apartment to another with no issues. The cost per hour was reasonable and lower than the estimates I obtained from other companies, and they finished in less time than they scheduled.