Communication with the staff was very cordial and I appreciated a call to walk through the contract and answer my questions. They reconfirmed a few days before the move and even though they mixed up the new moving to address, it worked out fine. I like that I was able to pay in cash to save a little money and also saved money using the yelp coupon. $420 to have my things packed, driven to the storage unit and moved into the storage unit doesn't seem like a bad deal at all. Thank you!!